A chatbot solves doubts for migrant people about access to healthcare

In what cases will I be taken care of if I don't have a health card? How can I process it if I am not active? These and many other questions are answered by this chatbot created by the organization Farmamundi to solve health doubts of migrant people.

The software can be consulted by computer, by downloading the application or via Telegram, in five languages: Arabic, French, Chinese, Urdu and Spanish.

The project coordinator, Elisabet Llamas , explains that the chatbot is a tool for migrants, but also for health and social sector professionals. He adds that presentations will be made to organizations and collectives of migrated people and support networks from different neighborhoods so that they "take ownership of the tool".

The organization thus expands its work to improve knowledge about access to Catalan public health , which it already did with a guide in collaboration with the Platform for Universal Health Care in Catalonia (PASUCAT) .

Women accompanying other women

Along with this bot, the organization has published a series of videos in which women from diverse backgrounds explain to women in their communities their rights in relation to sexual and reproductive health, in line with the research that the organization conducts carried out for seven years in Catalonia, which has the publication of several reports .

The materials can be found on the Raisa portal (in Arabic: "female driver and sovereign"), which has the support of the Catalan Development Cooperation Agency , Barcelona City Council and La Caixa Foundation.

"You have the right to be cared for by a doctor if you wish. (...) You have the right to request that the diet and menu be adapted to your needs. (...) You have the right to participate in pre-partum group activities , postpartum or breastfeeding," Aisha, Chianing, Laila and Marietou remember.